Frequently Asked Questions (FAQ)

What is Elovere?

Elovere is an online fashion store based in the Netherlands, specializing in elegant, timeless, and affordable clothing for women and men. We offer trendy pieces and enduring classics suited to everyday life, work, and special occasions.

Is delivery free?

Yes. Standard delivery in France is free for all orders. No additional handling or processing fees are charged at checkout.

What are the delivery times?

  • Processing time: 1 to 2 business days
  • Estimated delivery time: 3 to 5 business days after shipping
  • Estimated total time: usually 4 to 7 business days

Once your order has shipped, you will receive an email with a tracking link.

Do you ship internationally?

We currently deliver to France. If you have any questions about delivery, contact us at info@elovere.com.

What is your return policy?

You have a legal 14-day right of withdrawal, and Elovere also offers an extended 30-day return period from the delivery date.

For your return to be accepted:

  • The item must be unused, unworn, and in perfect condition;
  • The original packaging, tags, and accessories must be included;
  • Proof of purchase must be provided.

Before returning an item, contact our customer service at info@elovere.com for the necessary instructions.

Do I have to pay for return shipping?

For a defective, damaged, or non-compliant item, returns are free. For a change of mind or withdrawal, return shipping costs are the customer's responsibility. No restocking fee applies.

How long does it take to receive a refund?

After we receive and inspect your return:

  • Approved refunds are generally processed within 5 to 10 business days;
  • The refund is issued to the original payment method;
  • Depending on your bank, it may take up to 14 business days to appear.

Can I exchange an item?

Yes. Contact our customer service team to request an exchange. Depending on stock availability, we may be able to offer you a direct exchange or advise you to return the item for a refund and then place a new order.

What payment methods do you accept?

We accept: Visa, Mastercard, American Express, Apple Pay, and Google Pay. Payments are processed securely using encryption. Elovere never stores your full payment details.

Is my personal data secure?

Yes. Your data is protected in accordance with the GDPR. Our store is hosted by Shopify, which applies high security standards. We never sell your personal data.

I haven't received my order. What should I do?

First, check the tracking link you received by email. If your order is past the estimated delivery time or appears to be stuck, contact us at info@elovere.com and we will check on it as soon as possible.

Can I change or cancel my order?

Orders can only be canceled or modified before they are shipped. Once shipped, cancellation is no longer possible, but you can make a return in accordance with our Refund Policy.

How can I contact customer service?

  • Trade name: Elovere
  • Company registration number: 73910582
  • Business address: Jan Vroegopsingel 10, 1096 CN Amsterdam, Netherlands

  • Email: info@elovere.com
  • Phone: +31 6 4927 0305

Customer service:
Monday to Friday: 9:00 a.m. – 5:00 p.m. (CET)

We do our best