Clémence | Cozy Knit Turtleneck Sweater

After your order has shipped, you will receive a shipping confirmation email containing a tracking link. You can use it to check the status and location of your order at any time.

If, for any reason, you wish to return an item you purchased, you can do so in accordance with the terms set out in our Return and Refund Policy.

There you will find all the information about the return period, the conditions to meet, and the procedure to follow to submit your return request.

Yes. We want your shopping experience in our store to be simple and worry-free. That’s why we offer you the option of returning your items within 30 days of receipt.

If an item doesn’t meet your expectations, you can request a return in accordance with the terms of our Return and Refund Policy.

If you have any questions about a product, an order, delivery, or a return, you can contact our customer service team at info@elovere.com.

We will do our best to respond to your message as soon as possible.

To avoid any delays in handling your request, please do not send multiple messages about the same matter.

Yes. The security of our customers’ payments and data is very important to us. Our website uses SSL encryption, which helps protect data transmitted during the checkout process.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa, as well as other common payment methods available at checkout.

Available payment methods may vary depending on the device used and the payment provider’s settings.